Residential & Commercial Properties


What Makes Rental HQ Asset Management So Different?

This is a new era – COVID-19 is now affecting so many aspects all around us and to succeed, the critical commercial thinking is needed.

At Rental HQ, we just focus on property management and this daily, specialised focus on asset management means we get even better to meet your needs.

Maximising the return from your commercial asset is vital to us.

We see our role is to partner with you to help you make all the right decisions to maximise your potential for rental yield, achieve tenancy stability, generate vital monthly cash flow and achieve the capital gains.

Our philosophies are always focused on maximising the return on investment of our client's assets.

Maximising return is not just a marketing slogan – we achieve our promises through a carefully crafted strategy with both the management and leasing efforts.

Most property managers focus on rent collection, repairs bills etc. Let's face it – its just collecting rent for most.

We take it differently at Rental HQ Asset Management.

Our partners have high commercial acumen being investors themselves; and we utilise their skills to assess the strengths and weaknesses of your commercial asset, its physical location position and how the property is positioned in any given market considering all the business and economic factors, market factors, other vacancies etc.

We continually research the market forces which impact your asset's performance and we will closely advise you on the necessary steps to either minimize exposure to a potential problem or alternatively taking advantage of a potential opportunity.

At Rental HQ Asset Management, we recognise the need provide to the highest level of professional service is achieved by close by contact with you to collaborate with you regarding your investment.

 

Here's another reason why we are so different…

Nearly all agencies will channel the leasing work to their own agency's sales agents. They seldom share work with the right people, even when needed and the all-important question:

 

…"Are we the best leasing agent to market THIS asset?"

is never asked.

 

At Rental HQ, we want to focus on asset management and you have the flexibility of selecting the best leasing agent for the type of asset you own; or the best leasing agent who operates in this area. We will always work in close collaboration with them.

This unique approach where the asset owner is always placed first sets us apart from most agencies.

Specialised team

Our commercial property management team includes a selection of experienced professionals who look after the entire process of property management. The team covers every part of the property management process to provide landlords with the best possible and most efficient outcome.

 

We take over the worry over the timely collection of rent, what happens if a maintenance issue is required, what happens if your tenant falls into arrears, what happens with renegotiations & options and what happens when a property becomes vacant etc.

Rent collection

We know that collecting rent is one of the most important aspects for owners to ensure they are receiving full financial benefit for their investment. Our rent collection process is robust and reliable.

 

COVID-19 has had a great effect on commercial rents and during recent times, our roles have become even more important in ensuring that the tenant is followed up through our clear communication and effective record collection and keeping process.

 

We ensure that we keep the rental arrears at a minimum and we communicate with the tenant and landlord if ever there is a default on rent. We have procedures in place to ensure that rental collection is as smooth as possible, however when the occasion does arise that the tenant falls behind, there are clear processes in place to ensure there is communication and the rent is collected at the earliest possible time.

 

All tenants will be posted or emailed tax invoices by the 15th of every month for rent that falls due the following month.

Vacancies

If and when a tenant does vacate your property, we will work with your leasing agent in all facets of leasing including retail, office and industrial.

 

We know the importance of keeping premises full for landlords to get the best value out of the asset and we will work with the leasing agent on ideal marketing strategies, where the property is marketed to generate as much enquiry as possible.

 

Unlike other agencies, we have no vested interest to retain leasing commissions within our agency and keep your asset vacant. We want to work with your appointed leasing agent to get your property leased as quickly as possible, therefore limiting your loss of income.

Lease Renewals

When a tenant's lease is coming up to an option or to an expiry, we have qualified team who are able to renegotiate new terms or options with the tenant on your behalf.

 

You will be made aware in excess of six months of when an option is due and also when a lease is terminating so there is enough lead time to let you know what is happening with your tenancy.

 

It also allows us to start talking to the tenant if it is a market review, renegotiation of a lease or to start marketing the property for a new tenant.

Maintenance

From time to time maintenance issues occur in all buildings, whether it is an office, retail shopping centres or industrial. As soon as our property management team have been notified by the tenant of any maintenance issues, they will be dealt with on the same day by respected tradespeople.

 

Our property managers are trained in every aspect of maintenance issues. You have the option to put a limit for the amount of money to be spent on any one maintenance issue. This makes it easier for the tenant and landlord to ensure that we can act quickly. For any larger issues our property management team will always liaise with you directly to work out the best outcome. If required, multiple quotes can be obtained to make sure that the job is done in the most cost effective way for yourself as the landlord.

Inspections

This is a vital asset and we understand the need to inspect the asset condition regularly. Occupational health and safety, fire maintenance, workplace health and safety, reported issues, potential issues all become our problem to identify. You will receive a detailed report with high resolution photography; as well as a courtesy call to discuss your asset and our findings.

Accounting

To help you keep abreast of everything that is happening, we use quality commercial accounting packages.

 

This accounting package provides you with up to date reports on a monthly basis on the rent that has been paid, any maintenance issues that may have happened and a full account of the in's and out's on your property.

 

A variety of reports are available and can be provided at any point in time if requested.

Investor focus

Every year, we want to sit down and talk to you about your investment. We will prepare an investment profile on market activity, prevailing capitalisation rates, vacancies, growth etc.

 

We will guide you on ideal length of lease term, calibre of ideal tenant, frequency of rent reviews and the position with regards to recovery of outgoings, which all have a major impact on your capital value.


​​The Rental HQ Asset Management Guarantee

  • We will respond to phone calls immediately, or within 2 business hours
  • We will always work in close collaboration with the leasing agent and assist them with screening of financials, previous rental history and employment references before submitting to owner for final approval
  • Our Routine inspections are conducted every 13 - 14 weeks and a comprehensive report sent to you the next business day
  • Rental payments monitored daily, with arrears promptly pursued and owners notified
  • Communication will remain at the heart of our dealing with you
  • Integrity in everything we do and you will never have issues with your rentals proceeds, expenses etc as we have thorough financial controls through professional management of our trust accounting records.

CONTACT:

Yasemin Kemal
Head of Property Management | Rental HQ ASSET MANAGEMENT

T: 1300 009 747 | M: 0415 091 333 E: yasemin.kemal@rentalhq.net.au